Webinars

  June 17, 2009 at 02:00PM ET

In today’s shaky economy, pressure on credit, receivables and collection management to speed up the sales-to-cash cycle is intense.

Collecting past-due accounts is always a tough job, but there are methods that will allow you—and your staff—to collect more money faster, without sacrificing customer relationships and good will!

If any part of your job involves collections or the management of the collection function, you should not miss this presentation.

Join IOMA and credit industry expert Bob Tharnish for this information-packed 90-minute program dedicated solely to collection methods. You'll learn the skills and professional techniques needed to effectively collect and manage commercial accounts.

This results-oriented webinar will give you actionable strategies that you can implement—right now—to collect more money faster. From preparation through collection, we'll walk you through what works (and what doesn't) when it's up to you to improve your company's cash flow and reduce bad debt.

Join us on June 17th at 2PM ET and you’ll learn:

• Proven approaches that cut the time, frustration, and cost of collecting the money your company is owed
• Tips to maintain a positive attitude when conducting collection calls
• Your "telephone personality," consisting of your attitude, approach, voice and body language
• Conducting the initial call: what to listen for; reaching the decision-maker; handling common disputes/objections
• How to time and handle follow-up calls
• Tips to improve your company's cash flow and reduce bad debt
• Outsourcing - make it worth every penny with proper in-house procedures and preparation
• When to sue; how much court costs and suit fees can be; and what you have to prove in court
• Results reporting: What should you expect from your agency

Robert M. Tharnish

Vice President, Corporate Quality & International

ABC-Amega, Inc.

Bob is responsible for corporate quality and monitors the performance of ABC-Amega’s worldwide affiliate attorney and agency network to ensure that they meet the rigorous standards required by the firm’s clients. In addition, Bob handles an International commercial collection desk. Bob began his career at ABC-Amega in 1978, and has previously held positions at the company that included Regional Manager, Director of International Operations, as well as Vice President roles overseeing Operations, Quality Management and Collection Services. He has presented numerous industry-related talks, including a series of lectures on “Credit and Collections in the United States” for the British Department of Trade & Industry. He holds a BBA in Management and is a contributing article writer to the ABC-Amega Communicator newsletter, as well as a member of the Commercial Law League of America and American Management Association professional groups.