Research Reports

According to a recent survey, properly implemented shared services can reduce HR process costs by up to 80 percent while also boosting satisfaction, productivity, and quality of service.

Today, many organizations are looking beyond traditional methods and quick fixes to improve their HR operations and services.

Consolidating localized processes into a shared services center (SSC) can lower costs by taking advantage of economies of scale, improve efficiency and consistency, reduce labor costs, and boost customer service by enhancing its quality and timeliness.

Whether you already use a SSC or have not yet shifted your processing, this report offers benchmarks to help you weigh the challenges and benefits of implementation — or compare your existing operations with those of your peers.

Based on exclusive IOMA survey of 136 HR professionals from a variety of industries, this report will give you valuable tips to help you:

• Establish best practices for your HR SSC
• Plan and design an SSC
• Determine if you should outsource
• Decide whether to go offshore with some of your HR functions
• Look at technology for HR shared services
• Launch an SSC
• Deal with the change within the company that comes with an SSC
• Maintain and evaluate your HR SSC

And, you’ll be able to evaluate the productivity of your existing SSC with numerous processing and efficiency benchmarks, such as:

• Is the SSC doing what it set out to do?
• How has moving to an SSC measured up against the previous way of doing HR?
• Is the new model reducing costs and time to process functions?
• Are the customers satisfied?
• In general terms, how is the service doing? How does it stack up against other companies in the industry?

In addition, you’ll learn about other important issues such as Shared Services technology options, change management, cultural considerations, choosing vendors, and service level agreements— and learn how migration to an SSC affects staff recruiting, efficiency, communication, and turnover.

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To review this report's Table of Contents and Executive Summary, click here.