Research Reports

Based on recent survey responses from hundreds of AP, accounting, and finance professionals, this must-have IOMA Research Report delves into the key aspects for evaluating shared services centers (SSCs) including centralization trends, implementation challenges, best practices, key performance indicators, technology use, sample service level agreements,… and much more.

Whether you already use a SSC or have not yet shifted your processing, this report offers benchmarks to help you weigh the challenges and benefits of implementation — or compare your existing operations with those of your peers.

You'll get reliable, straight forward answers to common questions about SSCs like:

• Will shifting AP or other processing to an SSC lower our costs?
• Will shifting processing to an SSC lower our head count?
• What is the payback period when organizations shift AP or other processing to an SSC?
• What is the ROI when companies shift processing to an SSC?
• Do the benefits of shifting to an SSC meet expectations?
• What key performance indicators do companies use to monitor SSC performance?
• What is the most important leadership skill for managing an SSC?
• What is the most underestimated challenge in migrating processing to an SSC?

And, you’ll be able to evaluate the productivity of your existing SSC with numerous processing and efficiency benchmarks, such as:

• How many invoices do SSCs process per FTE per month?
• How many days do SSCs take to process an invoice?
• What much does it cost to process an invoice?
• How much does it cost to process a T&E report?

In addition, examine other important management issues such as staff turnover, processes managed, consolidation strategies, and service level agreements— and learn how migration to an SSC affects usage of e-invoices, electronic payments, imaging, and purchasing cards.

No-Risk Web Offer: You get IOMA's Ironclad 100% Money-Back Guarantee: if you're dissatisfied with your print report for any reason, return it within 30 days and you'll receive a full refund — with no questions asked. (Sorry, IOMA cannot grant refunds on electronic purchases.)

To review this report's Table of Contents and Introductions, click here.