Research Reports

Now, with the 2007 edition of this best-selling Research Report, you can get fully-updated industry benchmarks, best practices in contract management and security officer firm selection, and client ratings of select individual security officer firms.

With data and analysis of survey responses from more than 200 organizations that currently contract for personnel-based security services, this IOMA Research Report will help you build a stronger, more successful partnership with your security officer firm.

Here’s just a small sampling of what you’ll find:

• Current and future plans that organizations have for using contract officers — and how they determine how many officers are necessary
• Benchmark data on pre-contract processes, contract length, and the inclusion of different contract clauses
• Average hourly bill rates for contract officers by type of security officer
• Benchmark figures on who at an organization typically oversees security officer contracts — and the correlation between that individual’s position and quality of service that security officer firms provide
• Best practices in writing contracts that lead to superior levels of service
• Data and analysis of the relationship between training and client satisfaction with security officer performance
• How to conduct pre-contract background checks of security firms, including reference checks, OSHA history, financial health reviews, and more

IOMA’s Security Officer Benchmarking, Best Practices and Rating Report 2007, also shares ratings of select individual security officer firms from its 200-plus survey respondents.

With these benchmarks, you can compare your current security officer firm to others across the country and learn the performance areas on which you need to focus. The report includes rankings and ratings in dozens of critical areas, including:

• Contract security officers in 6 performance areas, 10 skill areas, and 7 areas of character and personal qualities
• Satisfaction levels of clients that contract with large security officer firms vs. those that contract with smaller providers
• Data on average dismissal rates for contract security officers
• Ratings of security providers in 8 account management areas, 10 security officers management areas, and 7 performance areas
• Best practices in accuracy and truthfulness in bill rate schedules, minimizing overtime, setting guard schedules, and creating performance incentives
• And much, much more

Security Officer Benchmarking, Best Practices and Rating Report 2007 is written by Garrett Seivold, editor of IOMA’s respected monthly newsletter, Security Director's Report and is available as a soft cover book or PDF file for immediate download.

No-Risk Web Offer: You get IOMA's Ironclad 100% Money-Back Guarantee: if you're dissatisfied with your print report for any reason, return it within 30 days and you'll receive a full refund — with no questions asked. (Sorry, IOMA cannot grant refunds on electronic purchases.)

Click here to review this report's Table of Contents and Introduction.