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Partner's Report for Law Firm Owners

September 2008

EXERCISING LEADERSHIP: Twenty Easy Ways Partners Can Cement Client Relationships During the Downturn

It’s a simple truth: Happy clients don’t leave their law firms. Yet partners know that the converse is fact, as well: Dissatisfied clients don’t refer work to your firm (key, since most law firms rely heavily on referrals), eventually take their work elsewhere, and—here’s the kicker—damage your firm’s reputation with prospects.
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September 2008 - Table of Contents


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