Audio Conferences

  June 5, 2007 at 02:00PM ET

Collecting past-due accounts is a tough job, but there are methods that will allow you—and your staff—to collect more money faster, without sacrificing customer relationships and good will!

If any part of your job involves collections or the management of the collection function, you should not miss this presentation.

Join IOMA and credit industry expert Bob Tharnish for this information-packed 90-minute program dedicated solely to collection methods. You’ll learn the skills and professional techniques needed to effectively collect and manage commercial accounts.

This results-oriented audio conference will give you actionable strategies that you can implement—right now—to collect more money faster. From preparation through collection, we’ll walk you through what works, and what doesn’t, when it’s up to you to improve your company’s cash flow and reduce bad debt.

Dial in and Learn:

• Proven approaches that cut the time, frustration, and cost of collecting the money your company is owed
• Tips to maintain a positive attitude when conducting collection calls
• Your “telephone personality,” consisting of your attitude, approach, voice and body language
• Conducting the initial call: what to listen for; reaching the decision-maker; handling common disputes/objections
• How to time and handle follow-up calls
• Tips to improve your company’s cash flow and reduce bad debt

Featured Faculty

Robert M. Tharnish
CCAA Certified Senior Collection Professional
Vice President, International & Corporate Quality
ABC-Amega, Inc.
In his capacity as VP, International, Mr. Tharnish is responsible for managing the day-to-day activities of ABC-Amega's International Department. In his role as VP, Corporate Quality, he continues to be responsible for the identification and implementation of initiatives to improve ABC-Amega’s delivery systems and work procedures. As ABC-Amega’s C.O.P.C. Registered Coordinator, Mr. Tharnish also oversaw their drive to become C.O.P.C. certified.