Audio Conferences

  March 20, 2007 at 02:00PM ET

Successfully managing deductions is as critical as it is challenging. Cleaning up the messes your credit department may have “inherited”, and successfully preventing new ones can add tens, if not hundreds of thousands of dollars to your company’s bottom line.

But, ask any credit professional about unauthorized deductions, and you’ll hear of countless hours spent unraveling price discrepancies, shipment disputes, and even suspicions of blatantly erroneous deductions. Post-audit claims are a huge headache, but even worse, they often represent money left on the table as margins are chiseled away with every unearned discount.

Join IOMA and the Credit Research Foundation for this invaluable audio conference—led by one of the leading experts on deduction management—and learn how to take your deduction management process “to the next level”. In just 90 minutes, you’ll get proven strategies and specific steps to reduce and control deductions, resolve issues, and have more success in negotiating recoveries and settlements with your customers.

Dial in and Learn:

• How to determine the root causes of your company’s deduction issues
• Essential strategies for preventing deductions from occurring and for reconciling them more quickly
• Current deduction trends—and the effect of Sarbanes-Oxley on deductions
• The biggest internal challenge to controlling deductions, benchmark data, and much more from the latest CRF deduction survey
• Post-audit tips & tricks
• How to measure deduction performance
• The 7 steps for successful customer settlements
• Negotiation tips & strategies

Featured Faculty

Jessica Butler is the founder of Attain Consulting Group, a deduction and chargeback management advisory firm. Focusing on “Deduction Reduction”, Attain helps companies improve profitability by offering innovative services such as, Deduction Check-Ups, Deduction Fitness Programs, Deduction Coaching, Negotiation Training, Key Customer Strategies, Customer Settlement Coaching, Cross-Functional Facilitation and Deduction Intelligence. In addition, Jessica is a sought-after speaker and writes articles to “spread the word” about improving profitability by reducing and controlling deductions.