Audio Conferences

  December 7, 2005 at 02:00PM ET

Managing employee performance is the most important part of a manager’s job. But even when you do everything in your power to help employees succeed, it’s a fact of business life that some individuals are simply more difficult to deal with than others.

Successful managers recognize that there are far fewer truly “difficult employees” than there are problematic behaviors. Learning techniques to cope with these behaviors within the restricted parameters of the business environment will allow you – and your staff – to be more productive and to better enjoy your working environment.

While dealing with difficult people isn’t easy, it is worth the effort. Join IOMA and our expert faculty to learn tips and strategies for handling difficult employees in your organization.

In just 90 minutes, you’ll get a thorough understanding of:

• How to handle different personality types
• Behavior vs. personality: Identifying and handling problem behaviors
• How to analyze the problem behavior to determine its impact on the organization
• Communication: The crucial component to success
• Ways to minimize conflict by developing skills to manage difficult people
• Responses you’ll encounter – and techniques for handling them
• When – if ever – is dismissal the solution?

FEATURED FACULTY:

Glenn Shepard is a management consultant in Nashville, Tennessee, and has owned his own firm since 1988. He firmly believes one key to a strong America is to reverse the declining work ethic, and has made it his personal mission to do just that by teaching managers to be firm, fair, and consistent with their employees. He teaches his management seminar at over 100 universities in 26 states, and is the author of How to Manage Problem Employees: A Step-by-Step Guide to Turning Difficult Employees into High Performers , How to Make Performance Evaluations Really Work, and How to Be The Employee Your Company Can't Live Without:18 Ways to Become Indispensable, available at finer bookstore everywhere. He also publishes a free weekly newsletter titled “Work Is Not for Sissies”, available at www.Glenn-Shepard.com.